FAQ

Our fishing rods are manufactured using high-quality Japanese Toray carbon fibre, full Toray resin prepreg, and Nano-Alloy resin in many models, Fuji guides and reel seats.

Our fishing rods are the result of a collaborative effort between our Australian team and our international manufacturing partners. Our design team consists of staff from Australia, Korea, Taiwan, and China. The rods are assembled in China in a world-class facility with excellent working conditions.

We understand that some customers may have concerns about products assembled in China, but we want to assure you that we are committed to producing high-quality, high-performance rods that are just as good as, if not better than, high-end rods from anywhere in the world.

We subject all rods to rigorous testing by expert anglers and Fishlogica staff in Australia. We are dedicated to being transparent about our manufacturing process and maintaining credibility in our marketing practices.

Our fishing rods are built to exceptional standards of performance and durability, thanks to our rigorous quality control process. This process involves several key steps:

1. We closely collaborate with our manufacturing partners, who have supplied the highest of quality fishing rods to the Japanese Domestic Market (JDM) for over 40 years.
2. We use only the best materials available, including Japanese Toray carbon fiber, Toray resin prepregs, and Fuji guides.
3. We take great care in transporting, storing, and handling the carbon fiber prepreg as recommended by Toray to ensure that the materials maintain their mechanical properties and shelf life. We use refrigerated facilities for this purpose.
4. Our Australian and overseas staff conduct regular factory visits and inspections to oversee the production process and ensure that we adhere to our stringent quality assurance processes.
5. Finally, our Australian staff performs a series of thorough final quality checks on each and every fishing rod before it leaves the factory to ensure that it meets our high standards.

In addition to our standard 2-year warranty that covers manufacturing flaws or defects, we provide a thorough no-fault warranty for five years from the original purchase date for the initial buyer (charges may apply). This warranty includes coverage for accidental damage, wear and tear, and misuse. For further details, kindly refer to our Regular and No-Fault Warranty Policies.

We provide a flat rate shipping fee of $30AUD for all orders within Australia. After payment is received, orders are usually processed within 1-2 business days.

Estimated delivery times vary depending on the destination. For further information, please refer to our Shipping and Returns Policy. Our location is in Queensland's Whitsunday Region, and if you are in the area, you can contact us to arrange for the pick-up of your rod without any shipping fee or free delivery, depending on the location.

Currently, we are exclusively providing shipping services to Australia. We apologise for any inconvenience caused by our inability to offer international shipping .

We are evaluating the possibility of expanding our reach in the future, please contact us if you would like to discuss further.

If you happen to receive items that are damaged, defective, or incorrect due to our error, rest assured that we've got you covered. We offer hassle-free returns, replacements, or refunds within 30 days of the delivery date as long as the items remain unused, in their original packaging and include all accessories. For further details on the return process, please refer to our comprehensive Shipping and Returns Policy.

If you have any inquiries or worries, our customer support team is readily available to assist you. You can reach them by sending an email to info@fishlogica.com.

We have partnered with AfterPay to offer our customers flexible payment plans and financing options.

From freshwater to saltwater and from inshore to offshore our fishing rods are designed to suit various popular Australian fishing applications, and many will have crossover applications. Check the specifications and descriptions of each range and rod model to determine the most suitable option for your preferred type of fishing.

If you want to choose the perfect fishing rod, take into account various factors such as the type of fishing you intend to do, the fish species you are targeting, the fishing surroundings, and your own level of proficiency and strength. It's crucial to select a rod that suits your specific requirements in terms of length, power, action, and material. Our website provides detailed information about each rod model, and our customer support team is available to give you personalised recommendations.

Currently, we do not offer individual customisation services for fishing rods. However, we do cater to bulk orders from organisations with specific minimum order quantities per rod type. Our range of fishing rods has been meticulously crafted to meet various needs and preferences, particularly for the most popular fishing styles and species found in Australia.

You can conveniently navigate through our collection to find the ideal fishing rod that meets your requirements. We are continuously innovating and testing new rod ranges and models to cater to a broader range of applications. If you cannot find what you are looking for, we welcome you to reach out to us to learn about our upcoming offerings and to share your feedback on what we should provide.

To stay informed about new product launches, promotions, roadshows, and other updates, you can:

• Subscribe to our mailing list by providing your email address on our website.
• Follow us on social media platforms, such as Facebook, Instagram, and Twitter.
• Check our website regularly for news, updates, and special offers.
  

By staying connected with us, you'll be among the first to know about our latest products, special
deals, roadshows, and events.

Yes, we offer special pricing and discounts for fishing clubs, organisations, or bulk purchases. With adequate lead times, it may be possible to customise bulk rod purchases to suit your needs, including the placement of company decals (minimum order quantities will apply). Please contact our customer support team at info@fishlogica.com to discuss your specific requirements, and we'll be happy to provide a customised quote.

We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and AfterPay for financing options.

Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor the progress of your shipment through the carrier's website. If you have any issues or questions regarding your order's tracking, please contact our customer support team.

If you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, we cannot guarantee changes or cancellations for orders that have already been processed or shipped.

While our rods have been optimised to suit the needs of advanced anglers there is no reason beginners will be disadvantaged using them. When selecting a rod for a beginner, look for a versatile rod that is easy to handle and offers good overall performance. Our customer support team is available to provide personalised recommendations based on your specific needs and preferences.

Proper storage is essential to maintain the longevity and performance of your fishing rod. Follow these guidelines for storing your rod:

• Disassemble the rod if it's a multi-piece model and ensure it's completely dry before storage.
• Once the rod is dry, use the neoprene rod sleeve that comes with your Fishlogica rod or a case to protect your rod from dust, dirt and accidental damages during transportation and storage.
• Store the rod straight, horizontally or vertically in a cool, dry place, away from direct sunlight and extreme temperatures. Make sure the rod is adequately supported to prevent bending or warping. Avoid tip loading by leaning against walls or storing with the line under tension.
  

Our website provides detailed product specifications for each fishing rod, including the recommended line class and lure weight ranges. It's crucial to follow these recommendations to achieve optimal performance and prevent damage to the rod.

The frequency of line replacement depends on factors such as usage, line type, and fishing conditions. As a general guideline, consider replacing your line:

• Every 4-6 months if you fish frequently or in abrasive conditions.
• Once a year if you fish occasionally or in less demanding environments.
• Immediately if you notice signs of wear or damage, such as fraying, nicks, or reduced flexibility.
  

When selecting the appropriate reel to pair with your fishing rod, consider factors such as the type of fishing you plan to do, the target species, the fishing environment, and your skill level. Choose a reel with the suitable size, drag, gear ratio, and line capacity that complements your fishing rod's specifications. Our customer support team is available to help you choose the right reel based on your specific requirements and we’ll go into this further via a blog on the website.

Casting rods and spinning rods differ primarily in the type of reel they are designed to accommodate, and the technique used for casting. Casting rods are designed for use with baitcasting reels, which sit on top of the rod. They generally offer greater accuracy and control for experienced anglers but can be challenging for beginners due to the risk of backlash. Spinning rods are designed for use with spinning reels, which hang below the rod. They are typically more user-friendly, making them a popular choice for beginners and casual anglers.

1. Remove the reel from the rod with the drag tight and rinse it gently with fresh water to remove dirt, sand, and debris. Be careful not to drive water into the drag or reel workings. Mildly soapy water on a soft cloth is good to wipe down the reel.
2. Dry the reel thoroughly with a soft, clean cloth.
3. Lubricate the reel's moving parts with high-quality reel oil or grease, following the manufacturer's recommendations.
4. Check for wear, damage, or corrosion and address any issues promptly to ensure the reel's longevity and performance.
5. Once completely dry, loosen the drag and store in a cool dry location out of direct sunlight and extreme temperatures. Use the reel manufacturer’s reel bag if it came with one.
   

Yes, our fishing rods come with protective high-quality neoprene sleeves included to ensure the safety and longevity of your rod during transportation and storage. These sleeves are designed to fit the specific model of your fishing rod and provide adequate protection against dust, dirt, and accidental damage. We highly recommend using the included rod sleeve whenever you transport or store your fishing rod.

We don't rely on professional anglers or paid sponsorships in the traditional sense. However, if you genuinely love and use our products as we do, and you're skilled in photography or videography, we'd love to hear from you. We're open to offering our products or payment in exchange for high-quality marketing materials. Our commitment to honest marketing aligns with this policy.

If you're interested in discussing event partnerships, please feel free to contact us. As we continue to grow, we're looking forward to getting involved in community initiatives, fishing industry events, and environmental stewardship projects. The specifics of each sponsorship will be determined based on mutual goals and objectives, ensuring a successful and mutually beneficial partnership.